Legal Policies

By accessing or using Statsy, you confirm that you are at least 16 years old, have read and understood these Terms of Service, and agree to be bound by them. If you are using Statsy on behalf of a company or organisation, you represent that you have authority to bind that entity to these terms.

If you do not agree to these terms, do not use Statsy.

Statsy provides a platform that lets you create and manage public-facing status pages to communicate the operational status of your services to your users. Features include:

• Status page creation and management
• Service and incident tracking
• Email subscriber notifications
• Custom domain support (paid plans)
• Embeddable status badges (paid plans)

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@statsy.page if you suspect unauthorised access. You are responsible for all activity that occurs under your account.

Statsy offers a Free plan and paid subscription plans. Paid plans are billed monthly through Paddle.

• Subscriptions renew automatically unless cancelled before the renewal date
• You can cancel at any time from your billing settings
• Cancellations take effect at the end of the current billing period
• Plan limits are enforced as described on our pricing page

Prices are listed in USD. Local taxes may apply and are handled automatically by Paddle.

You agree not to use Statsy to:

• Violate any applicable laws or regulations
• Post false, misleading, or deceptive status information
• Send unsolicited bulk emails to subscribers
• Attempt to gain unauthorised access to our systems or other accounts
• Resell or sublicense access to Statsy without written consent
• Use the service in a way that could damage or impair our infrastructure

You retain ownership of all content you create on Statsy. By using Statsy, you grant us a limited licence to store and display that content solely for the purpose of operating the service. You are solely responsible for the accuracy and legality of the content you publish.

We aim to keep Statsy available at all times but do not guarantee uninterrupted access. The service is provided "as is" without warranty of any kind. We are not liable for any downtime, data loss, or service interruptions.

To the maximum extent permitted by applicable law, Statsy and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

You may close your account at any time from your account settings. We may suspend or terminate your account for breach of these terms. Upon termination, your status pages will be taken offline and your data deleted within 30 days, except where required by law.

We may update these terms from time to time. We will notify you by email when material changes are made. Continued use of Statsy after changes take effect constitutes your acceptance of the updated terms.

We collect only what we need to operate Statsy:

• Account data: your email address and password (hashed) when you sign up
• Usage data: status pages, services, and incidents you create
• Subscriber emails: emails collected on your public status page (these belong to you)
• Billing data: handled entirely by Paddle — we never store your payment details
• Log data: IP addresses, browser type, and pages visited for security and debugging

We use your data to:

• Operate and improve the Statsy platform
• Send transactional emails (account verification, incident notifications)
• Process payments via Paddle
• Respond to support requests
• Detect and prevent abuse or fraud

We do not sell your data. We do not use your data for advertising.

We share your data only with the third-party services required to run Statsy:

• Supabase — database and authentication hosting
• Paddle — payment processing and subscription management
• Resend — transactional email delivery
• Vercel — application hosting and infrastructure

We will disclose your data if required by law or to protect the rights and safety of Statsy and its users.

We retain your data for as long as your account is active. If you delete your account, your data is permanently deleted within 30 days. Anonymised usage statistics may be retained indefinitely.

You have the right to access, correct, export, or delete your personal data at any time. To exercise these rights, email us at hello@statsy.page. We'll respond within 5 business days.

Statsy uses cookies only for authentication — to keep you logged in. We do not use tracking or advertising cookies. You can clear cookies in your browser at any time, which will log you out of your account.

All paid plans include a 14-day free trial. We do not offer refunds for partial billing periods after a subscription has been charged. If you are unhappy with Statsy, we encourage you to cancel before your next renewal date.

We will issue a full refund in the following situations:

• You were charged after clearly cancelling your subscription
• You were charged twice for the same period due to a billing error
• The service was unavailable for more than 72 consecutive hours in a billing period

Refund requests must be submitted within 14 days of the charge in question.

You can cancel your subscription at any time from the Billing section of your dashboard. Cancellations take effect at the end of the current billing period — you keep full access until then. Your account automatically downgrades to the Free plan after cancellation.

To request a refund, email us with your account email and a brief description of the issue: